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Automotive franchise laws were put in place decades ago to prevent a manufacturer from unfairly opening stores in direct competition with an existing franchise dealer that had already invested time, money and effort to open and promote their business.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

In addition to building better products, a more open world will also encourage businesses to engage with their customers directly and authentically. More than four million businesses have Pages on Facebook that they use to have a dialogue with their customers. We expect this trend to grow as well.

China has many successful entrepreneurs and business people. I hope that more people of insight will put their talents to work to improve the lives of poor people in China and around the world, and seek solutions for them.

Money is just a consequence. I always say to my team, ‘Don’t worry too much about profitability. If you do your job well, the profitability will come.’

Whether it’s Google or Apple or free software, we’ve got some fantastic competitors and it keeps us on our toes.

It’s tangible, it’s solid, it’s beautiful. It’s artistic, from my standpoint, and I just love real estate.

You don’t want to negotiate the price of simple things you buy every day.

Investment in training is a huge necessity for knowledge-based corporations.

I have had lobbyists, and I have had some very good ones. They could do anything.